At NSAi, we want to be more than just a service provider.  We want to be your partner.  We measure our success by how well our solutions meet your objectives.  Our business veterans actually learn your business and leverage your knowledge to maximize ROI.  Together with our seasoned technical professionals, we strive to be a seamless extension of your organization.  We are equipped with over 90 certifications that make us qualified to manage just about any solution.  Some of these include:

  • Cisco – CCNP, CCDP, CCNA, CCDA
  • Microsoft – MCSE, MCSE + Security, MCP + Internet
  • Security – CISSP, ICSA, ACIP
  • Citrix – CCA, CCEA, CCSP

We specialize in 4 practice areas that help us focus on the right aspect of your network and organization.

1. The Technical Account Manager(TAM) is the key to client satisfaction and growth

  • Brings Enterprise knowledge and experience to the SMB
  • Deliver on-time, on-budget, on-strategy solutions to maximize your ROI
  • Proactive communications, focused scope
  • Delineate expectations, metrics
  • Acceptance Criteria/Change Management Process
  • Infrastructure Architecture, Engineering and Implementation

2.   Infrastructure Architecture, Engineering and Implementation

  • Certified Sun, HP, IBM, Microsoft, Linux and Novell experts
  • Design-and implement reliable, scalable networks and systems
  • Enterprise level experience

3. Security Posture, Audits and Enhancements

  • Policy review and development
  • Secure network architecture review
  • Security audits and penetration tests
  • Secure application and source code review
  • Physical security assessments
  • Technical Surveillance Counter Measures (TSCM)
  • Implement management and monitoring controls

4.  Network, System, Application and Service Level Monitoring and Management, Infrastructure and Desktop Support

  • Monitoring and Management
  • Change Control Enforcement
  • Measurement focused on SLA attainment
  • Drive operational efficiency gains as an enterprise
  • Improve end-user experience
  • Bring the enterprise to SMB

NSAi’ s solid methodology

The first step is to determine whether or not the current network should be assessed to see if it can be configured to fit the current and future needs or a new environment should be built.

NSAi’s Environment Assessment consists of:

Thorough examination of the following:

  • Servers and network elements
  • Supportability
  • Patch levels
  • CPU and memory utilization
  • Configuration
  • Security and antivirus
  • Existing licenses
  • Existing Maintenance agreements

Remediation report is created to cover the following:

  • Configuration issues
  • Security issues
  • License issues
  • Maintenance agreement issues
  • Supportability issues

A remediation proposal to correct issues found.

Build New Environment

Design and Build the environment on NSAi hardware housed in a Via West secure Data Center with the following in mind.

  • Stable
  • Supportable
  • Secure
  • Patch levels up to date

Thoroughly test any new environment pieces that have been built to ensure

  • Configurations
  • Security
  • Functionality
  • performance
  • Supportability

Move to Production

  • After the completion and review of testing
  • Enabled during off hours
  • Final validation during off hours

Maintain

  • Monitor and Respond
  • Monitor all supported devices for general anomalies
  • Open Help Desk tickets for all major and critical alerts
  • Manage the underlying hardware
  • Coordinate hardware repair and replacement efforts
  • Per the existing maintenance agreements with hardware providers

At NSAi, we want to be successful.  We work hard to be viewed as an extension of your organization.   We focus on the infrastructure so you can focus on the business.