Larry Swisher, Colorado Springs Utilities

As the technical lead in Colorado Springs Utilites IT Services for enterprise system management applications, I was the primary contact for NSAi staff that conducted the HP OpenView for UNIX upgrade project, and I’m pleased to announce the project’s successful completion.

NSAi did a very professional job of system engineering (Lance Stange) and project management (Alex Spencer). NSAi is the third, and by far the most competent, OpenView system integrator we’ve worked with. The preliminary efforts to assess our needs and specify project requirements were time well spent and contributed to the project’s success.

Other than the usual snags experienced in any complex IT project, the only shortcomings were attributable to my inability to clearly define project requirements from the customer’s perspective. That’s an area for which the system integrator can’t be held responsible. And it’s an area for which I won’t be as unprepared in the future.

Without reservations, I’d recommend NSAi to any OpenView customer that needs a helping hand to get more out of an underutilized implementation. And I’d recommend NSAi for follow-on work at CSU IT Services to enhance our ESM processes and procedures.

Larry Swisher
System Administrator
Colorado Springs Utilites