NSAi's two-day ITIL Information Technology Infrastructure Library) Foundation course will prepare you for the ITIL Foundation Certification.

The course will teach you the concepts, terms, definitions, objectives, benefits and relationships within the core IT Service Management processes and functions of the ITIL framework.

Upon completion of this course, participants will have knowledge of the ten core processes which comprise ITIL.

Service Support	IT Service Delivery Management
Service Desk	Service Level Management
Incident Management	Financial Management
Problem Management	Capacity Management
Configuration Management	IT Service Continuity Management
Change Management / Release Management	Availability Management