ITIL Training
NSAi’s two-day ITIL (Information Technology Infrastructure Library) Foundation course will prepare you for the ITIL Foundation Certification.
The course will teach you the concepts, terms, definitions, objectives, benefits and relationships within the core IT Service Management processes and functions of the ITIL framework.
Upon completion of this course, participants will have knowledge of the ten core processes which comprise ITIL.
| Service Support | IT Service Delivery Management |
|---|---|
| Service Desk | Service Level Management |
| Incident Management | Financial Management |
| Problem Management | Capacity Management |
| Configuration Management | IT Service Continuity Management |
| Change Management / Release Management | Availability Management |