SMARTS solutions empower organizations to achieve superior business service assurance by automating the hardest tasks in IT management. The SMARTS InCharge™ suite leverages patented technologies that allow businesses to reduce operational costs, improve quality of service, and quickly launch and scale new services. Simply put, SMARTS solutions allow today’s growing enterprise and service provider environments to align IT management with business objectives while helping to provide seamless IT service delivery to their customers.

Founded in 1993, SMARTS is a privately held global company headquartered in White Plains, New York. SMARTS has achieved rapid and consistent market share and revenue growth largely because SMARTS InCharge solutions uniquely address two previously unmet customer needs:

• Integrated management across IT infrastructure domains
• Integrated management for business-critical initiatives tied to the IT infrastructure (e.g. services, customers, transactions)

SMARTS has uniquely defined a new category of software – Automated Business Assurance – to meet these needs. SMARTS solutions allow businesses to use their IT infrastructures more productively to better achieve their business objectives.

SMARTS Delivers Business Service Assurance – Where the Customer Benefits

• Reduced Operational Costs – SMARTS InCharge identifies the root cause of infrastructure problems and provides IT staff with actionable information to keep services running. This eliminates a tremendous amount of man-hour research and guesswork, and enables companies to optimize their use of IT staff resources. InCharge also reduces operational costs by improving overall performance of the IT infrastructure, reducing the need for extraneous point tool investment.
• Improved Quality of Service – SMARTS InCharge helps companies reduce the time it takes to resolve problems, improving quality of service and overall IT infrastructure performance. The intelligent service assurance provided by SMARTS InCharge also conserves bandwidth by transporting to the system only alarms that are associated with authentic problems™. Alarms that are not significant are disregarded.
• Faster Implementation of New Applications and Services – SMARTS InCharge enables new technologies to be deployed quickly, because intelligent service assurance solutions adapt automatically to dynamically changing infrastructures. This facilitates faster implementation of new applications and services, and improved time-to-market.
• Reduced Reliance on IT Expertise – SMARTS InCharge reduces the need for scarce technical resources. Because it offers the intelligence to automatically pinpoint authentic problems and their root causes, operators can do less manual alarm analysis and organizations can eliminate time-consuming, expensive, and ongoing custom rules-writing.
• Improved Alignment of IT with Business Objectives – As it identifies authentic problems in the IT infrastructure, SMARTS InCharge also tracks the impact that each problem has on individual customers, application services, or parts of the internal organization. Companies can better align IT with business objectives, because staff can more easily understand the potential impact of each problem on the company’s bottom line, and prioritize their corrective action accordingly.