From external ecommerce, online trading and web-banking services to internal manufacturing and workflow processes -- IT-based operations are intrinsically tied to the bottom line. Behind each business service or process is a complex set of application, mainframe, systems, security and network resources that together impact the efficiency and effectiveness of business workflow.

While many solutions manage individual IT resources, only holistic, top-down and bottom-up IT management solutions offer truly meaningful views of service availability and performance with the vital business context needed to streamline business operations.

The Bottom Line

Netcool solutions provide the actionable information needed to align strategic business vision to operational objectives. Armed with real-time business intelligence, Netcool solutions help enterprises effectively manage the customer experience, assure higher revenue margins and gain unprecedented competitive advantage.

Providing enhanced visibility of business operations, Netcool solutions for business and service assurance enable your organization to deliver on strategic objectives including:

• Reduce Capital Expenditure - Improve ROI through more effective utilization of existing IT assets and management tools.
• Increase Service Uptime - Proactively detect developing application and service problems before they impact customers and revenue.
• Improve Return-on-Investment - Leverage existing investments, streamline workflow processes and achieve greater productivity from the most valuable IT resources - your people.
• Reduce Operations Expenses - Minimize unnecessary labor costs, streamline workflow processes and achieve greater operational efficiency through automated analysis and response.

Five major product families within the Netcool suite work in conjunction to deliver the "Collect, Consolidate, Analyze, and Inform (CCAI)" methodology. These product families are:

Netcool/OMNIbus	Realtime and historical event management
Netcool/Precision	Automated, flexible discovery and dynamic topology
Netcool/Monitors	Realtime and trended performance, status, and service monitoring
Netcool/Impact	Advanced correlation, analytics, and automations
Netcool/Dashboards	Realtime business and service views, trended reporting

These products collect, consolidate, analyze and inform various constituencies data from a broad range of devices and platforms at the application, system, and network layers of today's mission-critical IT infrastructures.