Tightly integrated with Netcool/OMNIbus, Netcool/Impact shows the realtime business impact analysis of specific faults within the infrastructure. It allows you to see how Netcool-collected events will impact IT-based business processes, services, and business-critical applications.

Netcool/ Impact retrieves business process, customer and service information from a variety of databases and files. When events occur, Netcool/Impact automatically enriches Netcool/OMNIbus events by linking the right information with each event. This "enriched" event gives you the knowledge needed to define resolution policies and instruct Netcool/Impact to take automatic corrective action on faults. In addition it can escalate events to email, pagers and other systems - ensuring fast and efficient notification. Netcool/Impact's analysis of events helps you prioritize work and focus on business-critical events. The Netcool/Impact application provides answers to the following questions:

• Impact Analysis: What customers and applications are impacted by faults?
• Event Resolution: How should I prioritize faults and assign responsibility?
• Policy management: What resolution policies should I follow?

Netcool/SLA Manager™. Netcool/SLA Manager™ delivers realtime service modeling and reporting, allowing you to monitor the impact of IT performance on services and SLAs. From the top down, you can drill into services and view the collection of network and Web devices and server farms supporting them. Its graphical views can be customized to provide a complete picture of business process, IT workflow and faults - calculating how services are performing relative to SLAs historically and in realtime.

Netcool/SLA Manager incorporates data across IT components that make up a service, including network devices such as routers and switches, wireless and broadband components, systems and applications. This information is correlated to measureservice availability, performance and usage as well as the overall customer experience. By assimilating this information into a broader service model, Netcool/SLAM can show both IT and business executives an 'at-a-glance' view of service and application health as well as impending problems.

Impact Licensing and Pricing

NSAi resells Micromuse Impact at very reasonable prices.

Contact us for pricing on Micromuse Impact.

Enterprise Management Services

NSAi also provides a full range of architecture, engineering, implementation, and operations services surrounding Micromuse Impact.