InCharge Business Impact Manager correlates IT problems to business impacts.

InCharge Business Impact Manager is another building block in the SMARTS InCharge Service Assurance Suite, a total solution for automating end-to-end management of network, system, and application infrastructures in the context of the business they support. The only intelligent solution to automatically determine the impact of technology events on business and customers, InCharge Business Impact Manager delivers the information organizations need to prioritize their resources to sustain critical services and improve the customer experience. Like all InCharge solutions, Business Impact Manager leverages the InCharge Information Model (ICIM) across IT and business domains. InCharge Business Information Manager complements other InCharge products, extending the analysis capabilities of SMARTS-patented Codebook Correlation Technology™ from the infrastructure to the business by:

• Placing infrastructure problems in business context.
• Identifying the technology and business objects affected by each problem.
• Bridging the gap between operations and customer care by automatically translating infrastructure failures to service impacts that affect customers.
• Calculating a numerical value for the service and customer impact of technology problems.
• Prioritizing support efforts by sorting problems based on the numerical value of the impact.

InCharge Business Impact Manager dynamically recalculates business impact as technology and business topologies change, eliminating the extensive development and maintenance required by traditional approaches. InCharge Business Impact Manager integrates with external applications such as provisioning systems to automatically import information about business services, customers, and their relationships to the infrastructure. Where external sources of topology are not available, a graphical topology builder interface can be used to provide this information.

InCharge Business Impact Manager Licensing and Pricing

NSAi resells SMARTS InCharge Business Impact Manager at very reasonable prices.

Contact us for pricing on SMARTS InCharge Business Impact Manager.

Enterprise Management Services

NSAi also provides a full range of architecture, engineering, implementation, and operations services surrounding SMARTS InCharge Business Impact Manager.